Terms & Conditions

1. Introduction

Welcome to IBIDAN SDN. BHD.. By accessing https://ibidan.aipipis.com/, submitting an enquiry, creating a booking, or using our services, you agree to these Terms & Conditions. If you do not agree, please do not use our platform or services. We may update these terms from time to time. The “Last updated” date at the top of this page will change when we do. Continued use after changes constitutes acceptance of the revised terms.

2. Services

IBIDAN SDN. BHD. provides information, booking facilitation, and coordination of professional massage and wellness services (including prenatal, postnatal, and related care) delivered at locations you specify, where available in our service areas in Malaysia and Singapore.

Service descriptions, durations, and inclusions on our website or communications are for general guidance. Specific treatment plans may vary based on assessment by qualified practitioners and your health status. We reserve the right to refuse or discontinue service where safety, scope of practice, or operational constraints require it.

3. Bookings, changes & cancellations

• Bookings are subject to therapist availability and confirmation by IBIDAN SDN. BHD. or its representatives.
• You agree to provide accurate contact details, address, and health-related information reasonably required for safe delivery of services.
• Rescheduling and cancellation policies (including any fees or notice periods) apply as communicated at the time of booking or in your booking confirmation.
• Repeated late cancellations or no-shows may result in restrictions on future bookings.

4. Fees & payment

Prices are quoted in the currency shown on our site or in your quote/invoice unless stated otherwise. Taxes or statutory charges may apply where required by law.

Payment methods, deposits, and refunds (if any) follow the terms stated at checkout, in your invoice, or in separate written agreement. Failure to pay amounts due may result in cancellation of scheduled services.

5. Your responsibilities

• You must be legally able to enter into a contract and, where booking for another person, confirm you have authority to do so.
• You must treat our staff and therapists respectfully and provide a safe environment at the service location.
• You must not misuse our website (including attempting unauthorised access, scraping, or distributing malware).
• Account credentials, if any, must be kept confidential.

6. Health, medical & wellness disclaimer

Massage and wellness services are not a substitute for medical diagnosis or treatment. You should consult a qualified healthcare professional for medical concerns. You must disclose relevant health conditions, pregnancy status, injuries, or contraindications honestly so we can assess suitability for treatment.

IBIDAN SDN. BHD. and its practitioners may decline or adapt treatment where it is not appropriate or safe. You accept residual risks inherent in hands-on therapies despite professional standards.

7. Intellectual property

All content on this website (including text, graphics, logos, and layout) is owned by IBIDAN SDN. BHD. or its licensors.

You may not copy, modify, distribute, or exploit it without prior written permission, except for personal, non-commercial viewing or as allowed by law.

8. Limitation of liability

To the fullest extent permitted by applicable law, IBIDAN SDN. BHD. is not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the site or services.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for death or personal injury caused by negligence where such limitation is unlawful).

9. Governing law & disputes

These terms are governed by the laws applicable to the contracting entity operating IBIDAN SDN. BHD. in your jurisdiction (typically Malaysia or Singapore, depending on which IBIDAN SDN. BHD. entity serves your booking).

Courts of that jurisdiction shall have non-exclusive jurisdiction, without prejudice to any mandatory rights you may have as a consumer.